Driving Operational Excellence & Business Transformation.

Pankaj Dheer is the Principal Consultant of Point Solutionz. A multidisciplinary professional who has lived and worked across India, Australia, North America, Latin America, and the UK, he transitioned into enterprise services through insurance operations, banking contact centre leadership, and people leadership roles.

As a Six Sigma Black Belt and lean practitioner, his focus shifted to business efficiency and quality — running initiatives in large banks that targeted process inefficiencies, low maturity in technology adoption, inconsistency and high variation in customer service, and low-productivity teams. He has spearheaded vendor empanelment and commercial roles, awarding IT services and BPO contracts to service providers upwards of $100 million in value. An active participant in M&A events, he has served as both Strategic Advisor and People Leader.

He has conceptualised, blueprinted, and delivered $5M–$60M operational transformation programmes across Europe, ANZ, APAC, Latin America, Scandinavia, and India. Senior roles include leadership positions at Tech Mahindra, Tata Consultancy Services, National Australia Bank, and Firstsource — alongside C-suite advisory mandates in North America.

A career mentor for the last two decades, he empowers and guides co-workers to navigate their career journeys, and has recently been accepted as a youth mentor at Wesley Mission. He is comfortable in several languages besides English.

His focus: measurable outcomes drawn from often-ambiguous situations, and leaving teams stronger than he found them.